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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Ralf Schweighöfer (Managing Director DHL Express Austria) and Eva Maria Leitner (Senior Director Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Ralf Schweighöfer and Eva Maria Leitner would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Ralf Schweighöfer or Eva Maria Leitner and let them know what you think. Please include your shipment number if existing and your telephone number if you would like us to call you back!

Ralf Schweighöfer
Managing Director DHL Express Austria

“Excellent service quality is our aim - every time, every day!”

Email Ralf Schweighöfer

Eva Maria Leitner
Senior Director Customer Service

“Excellent service is our device - tell us your complaints so that we can take over responsibility and do it right first time in the future.”

Email Eva Maria Leitner
Ralf Schweighöfer and Eva Maria Leitner will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.  If you wish to contact us by phone in the meantime: 0820 55 05 05 Monday to Friday 07:30 - 19:00 (0.145 / minute).
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